Please read this policy:
We want to clarify our policy on refunds so that there is no confusion. Please read these terms carefully BEFORE making your purchase with us.
Acceptable grounds for issuing a Refund.
You are eligible for a refund:-
- If you did not purchase any commercial component from any of our sites and/or requested your refund within 30 days of the date your initial service subscription.
- The product you subscribed to is discontinued within 14 days of the date of your subscription, no matter if you have downloaded the software or asked for support. Exception: this does not apply to us dropping support for a particular version of Joomla!, PHP or any other server-side or client-side software. Excepted cases are not eligible for refund.
- Stolen credit card, PayPal account or other form of payment or financial instrument used to pay for the subscription. In this case we kindly request that you ask for a refund instead of filing a chargeback request with PayPal or your bank.
All requests for refund MUST be initiated with your Acesys Solutions' account page within the refund period.
Service Termination without refund
Service cancellation without refund
If at any time the user decides to cancel subscription of any service, the user will continue to have access to the service until the service expiration date. This method is also used to stop recurring subscriptions at any time.
The Buyer/User/Client understands that access to support and services terminates when the refund is processed. However you will still maintain account to your Acesys Solutions' account
Refunds are processed by the same payment processor you used to subscribe. Refunds are issued up to 7 business days after they are requested. The actual date of receiving the refund depends on the payment processor and the method of payment. Usually refunds via PayPal are credited within a few hours and refunds through a credit card company may take up to two months. This period of time is outside our control.
Updates to this policy